Frequently Asked Questions (FAQs) – Marhaba! How can we assist you? https://help.lalabix.com LaLaBix Help Center Sat, 18 Jan 2025 10:26:55 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://help.lalabix.com/wp-content/uploads/2024/08/cropped-lalabix-favicon-32x32.jpg Frequently Asked Questions (FAQs) – Marhaba! How can we assist you? https://help.lalabix.com 32 32 Privacy Policy for LaLaBix.com https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/privacy-policy-for-lalabix-com/ Tue, 06 Aug 2024 08:10:42 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=660

Privacy Policy for LaLaBix.com

Click here to view LaLaBix Privacy Policy.

]]> Will you refund our difference in price of product? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/will-you-refund-our-difference-in-price-of-product-3/ Tue, 06 Aug 2024 08:06:42 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=671

Will you refund our difference in price of product?

This policy applies only to exchanges for color and size. LaLaBix does not offer price matching.

If the item you’re exchanging is priced lower than your original purchase, we’ll refund the difference to your LaLaBix Wallet. If the new item is more expensive, we’ll charge you for the price difference.

]]> How to change my password? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/how-to-change-my-password/ Tue, 06 Aug 2024 06:58:18 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=648

How to change my password?

To change your password, follow these steps:
1. Click on Sign in
2.  Go to My Profile and Click on Account Details
You will see the Password change option. Once you change your password, you will receive an email confirmation for the same

]]> How much is the cost for returns? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/how-much-is-the-cost-for-returns/ Tue, 06 Aug 2024 06:09:31 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=635

How much is the cost for returns?

Returns are free of charge.

]]> Can I receive a cash refund for my Cash on Delivery order return? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/can-i-receive-a-cash-refund-for-my-cash-on-delivery-order-return/ Tue, 06 Aug 2024 05:51:54 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=631

Can I receive a cash refund for my Cash on Delivery order return?

For Cash on Delivery orders, refunds are provided in LaLaBix Wallet, usable for future purchases. Cash refunds are not available.

]]> What items can be exchanged for a different size or color? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/exchanges-are-available-for-apparel-sports-goods-shoes-baby-products-jewelry-and-watches-that-have-a-size-or-color-variation/ Tue, 06 Aug 2024 05:45:29 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=623

What items can be exchanged for a different size or color?

Exchanges are available for apparel, shoes, baby products, jewelry, and watches that have a size or color variation.

]]> Which items are eligible for a size exchange? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/which-items-are-eligible-for-a-size-exchange/ Tue, 06 Aug 2024 05:40:39 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=621

Which items are eligible for a size exchange?

At present, only one item can be exchanged for size at a time. Some items may not be eligible for size exchanges due to limited stock, size availability, or sourcing from different countries. These items, however, can still be returned in accordance with our Return Policy.

Please note: This exchange service is available exclusively to UAE customers who meet the conditions outlined above for size exchanges. Items sold by LaLaBix but shipped by international designers are not eligible for exchange or return.

]]> What payment methods can I use to shop at LaLaBix? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/what-payment-methods-can-i-use-to-shop-at-lalabix/ Mon, 05 Aug 2024 13:50:21 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=603

What payment methods can I use to shop at LaLaBix?

At LaLaBix, we offer various payment methods for a smooth shopping experience:

  1. Credit/Debit Cards: Visa, Mastercard, and American Express.
  2. PayPal: Secure payments through your PayPal account.
  3. Apple Pay: Available on the app for Apple users.
  4. Cash on Delivery (COD): Up to 1,000 AED in the UAE.
  5. Store Credit: Use your store credit for purchases.

Learn more about Buy Now Pay Later payments:

]]> Can I change my delivery address after placing an order? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/can-i-change-my-delivery-address-after-placing-an-order/ Mon, 05 Aug 2024 13:30:29 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=595

Can I change my delivery address after placing an order?

Once the order is placed, the delivery address cannot be changed.

]]> Is next-day delivery available across UAE? https://help.lalabix.com/knowledge-base/frequently-asked-questions-faqs/is-next-day-delivery-available-across-uae/ Mon, 05 Aug 2024 13:24:30 +0000 https://help.lalabix.com/?post_type=epkb_post_type_1&p=591

Is next-day delivery available across UAE?

Currently, same-day or next-day delivery is available only for addresses within Dubai.

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