Log in to Your LaLaBix Account
Start by logging into your LaLaBix account using your credentials.

Navigate to Your Account
Once logged in, go to your account section by clicking on your account icon.

Click on ‘Orders’
In the account menu, select “Orders” to view all your past and current orders.

Select the Order You Want to Track
Find and click on the specific order you want to track. This will bring up the order details.

Check Delivery Dates and Tracking Information
In the order details, you’ll find information about delivery dates, tracking statuses, and any important updates for each shipment.

Notifications: Stay informed throughout the delivery process with notifications sent via email and our app.

Does LaLaBix have a physical store?

No, LaLaBix operates online only.

When will an out-of-stock item be available again?

The availability of out-of-stock items depends on the brand’s inventory. To stay updated on restocking, simply add the items to your Wishlist.

I didn’t receive the gift with my purchase. How should I proceed?

If you didn’t receive the gift with purchase, consider these possibilities:

1. Stock Availability: Gifts with purchases are only available while stocks last.
2. Eligibility Criteria: Ensure you meet the criteria for receiving the gift as mentioned in the promotion details.

If you still believe you should have received the gift, contact our customer care team via call, WhatsApp, or email with your order details.

Can I change my delivery address after placing an order?

Once the order is placed, the delivery address cannot be changed.

Does LaLaBix deliver every day?

We deliver every day except Sundays.

Is next-day delivery available across UAE?

Currently, same-day or next-day delivery is available only for addresses within Dubai.

When can I expect my order?

our order will be shipped according to the expected release date shown on the shipping address page after completing the secure checkout process.

Can I cancel my order?

Yes, You can always reach out to our friendly customer service team, share your reasons, and they will be more than happy to assist you.

How do I know if an item is out of stock?

Items that are out of stock will be marked as ‘Sold Out’ on the product page. If an item becomes unavailable while you are checking out, a notification will appear. Add out-of-stock items to your Wishlist to be notified when they’re back in stock.

In rare cases, an order may be placed but the product is out of stock. If this happens, we will notify you and provide a full refund if you paid by card.