All refunds will be issued according to the LaLaBix’s policy for returns and cancellations. Once LaLaBix’s has registered your return or cancellation with Tabby, your refund will be processed. Here’s what you can expect with your refund:

• If the refunded amount is less than the total remaining payments, the remaining payments will be adjusted accordingly.
• If the refunded amount exceeds the total remaining payments, all remaining payments will be canceled, and the excess amount will be refunded.

Tabby is committed to responsible spending which is why every purchase is carefully considered before approvals. You will receive regular reminders before any due payments to avoid missing them. If Tabby is unable to collect payments on the scheduled day, you will no longer be able to make purchases with Tabby until dues are paid.

A collection charge of 15 AED is charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 30 AED is applied.

If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.

1. Track your delivery
Use the tracking number provided by LaLaBix for updates on your order’s estimated delivery date.

2. Contact LaLaBix
If no shipping information is available or your delivery is delayed, please contact LaLaBix directly.

3. Let us know you haven’t received your order

• Login to your account on Tabby’s app.
• Tap on the ‘My payments’ tab.
• Find and tap the order you haven’t received.
• Tap ‘Need help with your order?
• Choose ‘My order is not delivered’ and contact us.

After receiving your order, Tabby will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Tabby account on the app or Tabby.ai.

You can change cards and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

• Log in to the app or Tabby.ai
• Select the ‘My Payments’ tab
• Select ‘Change card’, then enter your new card details

If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.

You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

• Log in to the app or Tabby.ai
• Select the ‘My Payments’ tab
• Choose the order you want to pay for or pay your total remaining balance
• Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors

Tabby lets you split your purchase into 4 equal monthly payments with no interest or fees. Here’s how it works:

1. Choose Tabby at checkout
2. Link any debit or credit card and get an instant approval
3. Pay only ¼ of the purchase upfront and we’ll remind you about the rest.

Tabby does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for purchase after being approved in the past. Tabby uses different factors to determine whether orders are approved and your spending limit may vary based on the store where you are shopping. Tabby’s Customer Service team is not able to change the automated outcome of the approval decision.

How can I increase my chances of getting approved?

• A good payment history with Tabby can improve your chances of being approved for more purchases as well as how long you’ve been using Tabby to shop.
• If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.
• The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.
• Make sure you have only one Tabby account created.

Every time you use Tabby we are making a new decision. If your purchase was declined previously that does not mean that your future purchases will continue to do so. You can always try paying with Tabby again.

The quickest and easiest way is to make payments and check the status of your payments is on Tabby’s app.

When you use Visa and Mastercard cards to shop with Tabby, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Tabby, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments.

When you use MADA cards to shop with Tabby, payments are not automatically charged and you will be required to login to pay. You’ll receive emails and SMS reminders about upcoming due payments.

You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

• Log in to the app or Tabby.ai
• Select the ‘My Payments’ tab
• Choose the order you want to pay for or pay your total remaining balance
• Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors

Tabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa, MADA in Saudi Arabia). Prepaid cards are not accepted.b

All Products that are between the range of 10 AED to 2500 AED are entitled for Buy now Pay later through Tabby