How long does LaLaBix take to process returns and issue refunds?

LaLaBix offers returns for eligible products within 14 days of receipt of the shipment. Products that are not eligible for return cannot be returned under any circumstances. Items will not be accepted as “returned” until the customer has been notified. It may take up to 1-2 weeks for the item to reach our fulfillment center depending on your location. Once the item reaches us, allow up to 3-7 business days to process the returned item. After the item has been processed, it may take up to 7-14 business days for the refund to reflect on your bank account.

How much is the cost for returns?

Returns are free of charge.

Can I receive a cash refund for my Cash on Delivery order return?

For Cash on Delivery orders, refunds are provided in LaLaBix Wallet, usable for future purchases. Cash refunds are not available.

I’m unable to create a Return Request?

Please ensure your order status is marked as “Complete” before submitting a return request. If the status hasn’t been updated, contact us with your order number, and we’ll confirm if a return is possible. Note: If you’ve already submitted a return request, you won’t be able to initiate another for the same order until the current process is finalized.

What items can be exchanged for a different size or color?

Exchanges are available for apparel, shoes, baby products, jewelry, and watches that have a size or color variation.

Which items are eligible for a size exchange?

At present, only one item can be exchanged for size at a time. Some items may not be eligible for size exchanges due to limited stock, size availability, or sourcing from different countries. These items, however, can still be returned in accordance with our Return Policy.

Please note: This exchange service is available exclusively to UAE customers who meet the conditions outlined above for size exchanges. Items sold by LaLaBix but shipped by international designers are not eligible for exchange or return.

I have exceeded the 10 days, can I still return the product?

Our policy allows the return of eligible items within 10 days only.

Non-Returnable Items

Exchange Policy

Exchanges are only allowed for size or color variations of the same item and are strictly subject to stock availability. If the requested size or color is not in stock, the item cannot be exchanged and will not be refunded unless it meets the separate refund eligibility criteria.

Return Process

• To initiate a return, simply log into your LaLaBix account and create a return request within 7 days of receiving your order. Please ensure the products are unused, with the original packaging (plastic bag or brand box) and tags intact.
  
• You can choose to have your refund credited to your LaLaBix wallet or back to your original payment method (credit/debit card).
• If you paid by cash on delivery (COD), the refund will be issued to your LaLaBix wallet, which you can use to place a new order. Please note that refunds for COD orders cannot be transferred to a bank account or returned in cash.

LaLaBix reserves the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer will not be entitled to any refund if the product is not eligible for return. If a product is declined for a return request at any stage, we will make 2 attempts to deliver the product and then hold it at the LaLaBix warehouse. If the customer doesn’t contact us within 3 business days for delivery the product will then be sent for liquidation and the customer will not have any right to get it back.

LaLaBix offers returns for eligible products within 14 days of receipt of the shipment. Products that are not eligible for return cannot be returned under any circumstances. Items will not be accepted as “returned” until the customer has been notified. After the item has been processed, it may take up to 7-14 business days for the refund to reflect on your bank account.

Items Eligible for Return:

Exchange Policy

Exchanges are only allowed for size or color variations of the same item and are strictly subject to stock availability. If the requested size or color is not in stock, the item cannot be exchanged and will not be refunded unless it meets the separate refund eligibility criteria.