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Items Eligible for Return

Return Process

  • Just log into your LaLaBix Account and create a return request within 7 days from the date of receiving your order. Make sure that the products are unused along with the packaging (Plastic Bag or Brand Box), and original tag(s) still attached.
  • You can choose whether you want your money refunded to your LaLaBix wallet or back to your credit/debit card and you’re done!
  • If you paid by cash on delivery, we would issue a refund to your LaLaBix wallet which you can use it to place a new order or you can transfer the credit to your bank account by contacting us, and after sharing your bank details, then the amount should reflect in your bank account within 7 – 14 business days.

LaLaBix reserves the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer will not be entitled to any refund if the product is not eligible for return. If a product is declined for a return request at any stage, we will make 2 attempts to deliver the product and then hold it at the LaLaBix warehouse. If the customer doesn’t contact us within 3 business days for delivery the product will then be sent for liquidation and the customer will not have any right to get it back.

LaLaBix offers returns for eligible products within 7 days of receipt of the shipment. Products that are not eligible for return cannot be returned under any circumstances. Items will not be accepted as “returned” until the customer has been notified. It may take up to 1-2 weeks for the item to reach our fulfillment center depending on your location. Once the item reaches us, allow up to 3-7 business days to process the returned item. After the item has been processed, it may take up to 7-14 business days for the refund to reflect on your bank account.

Items Eligible for Return

Category 
ElectronicsMust be returned with original packaging, unused, sealed, and unopened. The product will not be refunded if it has been used, opened, or the original seal has been opened. If the product is not working because of a manufacturing defect, then everything including the original box, information booklet, and all accessories must be returned too. Any product that has been used, changed, assembled or installed will not be eligible for return unless they are defective.
Beauty & Personal CareVitamins-dietary supplements and sports nutrition products are not eligible for return. Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted. Personal appliances must be returned with original packaging, unused, sealed, and unopened.
FashionClothing items such as swimwear, lingerie, bras, socks, underwear, and tights are not eligible for return. Clothing items are only eligible for return if they are unused, unwashed, unworn, undamaged, in original packaging, with all tags and labels still intact. Watches, bags & luggage, footwear and eyewear must be returned in their original packaging with all tags intact.
Home & KitchenHome Furniture and large home appliances cannot be returned. Home decoration products that have not been opened, undamaged and in original packaging can be accepted for return. Bedding products that have been unwrapped will not be returned. Any product that has been used, changed, assembled or installed will not be eligible for return unless they are defective. Tools must be returned in their original condition, including all original packaging and materials (manuals, accessories, etc.) Any item which is used or damaged will not be accepted for return. Cleaning supplies are not eligible for returns or refunds.
Sports & OutdoorsEligible products can be returned only if the product has not been used and is in the original packaging. All product accessories, certificates of authenticity, grading, and appraisal must be returned with the item. Any items that are returned without original documents will be rejected for return.
Toys & GamesToys & Games that have been used, activated or missing parts of the item will not be accepted for return.
Baby ProductsHygiene-related products, feeding & medical treatment products are not eligible for return. Baby products eligible for return must be returned with the original packaging, sealed, and unopened.
Grocery/Kitchen EssentialsAll Kitchen Essentials are non-returnable, but may be refundable.
AutomotiveThe product must be returned with the original packaging, sealed, and unopened. If the product has been used, or the product’s original box was opened, or the original seal was removed, the product is not eligible for return unless there is a manufacture defect. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.
Tools & Home ImprovementThe item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.) Any item which is used or damaged will not be accepted for return.
Pet SuppliesIf the product is eligible for return it must be unused, and in the original packaging to be returned. It must be in the same condition as the customer received it. Perishable goods such as food treats and supplements cannot be returned but could be refundable.
Stationary & Office SuppliesThe item must be returned in its original condition, including all of the original packaging and materials (manuals, accessories, etc.). Any item which is used or damaged will not be accepted.

Exchange Policy:

You can replace an item if it was listed as eligible for exchanges, but it is subject to availability. Fashion items can be exchanged for sizes and colors or if the product was damaged. For a product to be eligible for an exchange, it needs to be Fulfilled by LaLaBix. Electronic items can be exchanged if you received a damaged/defective item if eligible for exchange. If the product was eligible for exchange and isn’t available and meets the refund criteria, you will be refunded instead.

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