Welcome to LaLaBix Help Center
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Frequently Asked Questions (FAQs)
- Will you refund our difference in price of product?
- How much is the cost for returns?
- How to change my password?
- What payment methods can I use to shop at LaLaBix?
- Is next-day delivery available across UAE?
- When can I expect my order?
- Privacy Policy for LaLaBix.com
- Can I change my delivery address after placing an order?
- Which items are eligible for a size exchange?
- What items can be exchanged for a different size or color?
- Can I receive a cash refund for my Cash on Delivery order return?
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Manage Your Account
- Where can I view all my saved addresses?
- Is my personal information kept confidential?
- Why can’t I log in to my account?
- What should I do if I can't remember my password?
- How to change my password?
- Why did I not receive my verification code/(OTP) via SMS?
- I represent a brand and need to sell our products on LaLaBix. I'm an influencer, how can I market for LaLaBix?
- How can I reach customer service?
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Manage your LaLaBix App
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Orders, Shipping & Delivery
- What should I do if I receive a wrong or damaged item?
- What if an item is missing from my order?
- Can I reverse an order cancellation?
- How do I know if an item is out of stock?
- Can I cancel my order?
- When can I expect my order?
- Is next-day delivery available across UAE?
- Does LaLaBix deliver every day?
- Can I change my delivery address after placing an order?
- I didn't receive the gift with my purchase. How should I proceed?
- When will an out-of-stock item be available again?
- Does LaLaBix have a physical store?
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Return, Refund & Exchanges
- Return and Refund Policy
- Non-Returnable Items
- I have exceeded the 10 days, can I still return the product?
- Which items are eligible for a size exchange?
- What items can be exchanged for a different size or color?
- I'm unable to create a Return Request?
- How much is the cost for returns?
- Can I receive a cash refund for my Cash on Delivery order return?
- How long does LaLaBix take to process returns and issue refunds?
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Payments and Instalments
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- What items can I buy with Tabby's service?
- How do I make a payment?
- Having trouble paying for your order with Tabby?
- How does Tabby work?
- Can I pay before the due date?
- Can I change the card used to make payment?
- How will I know when I need to pay?
- The payment is due, but I haven't received my order.
- What happens if I miss a tabby payment?
- How can I get a refund?
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Table of Contents
< All Topics
The payment is due, but I haven’t received my order.
If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.
1. Track your delivery
Use the tracking number provided by LaLaBix for updates on your order’s estimated delivery date.
2. Contact LaLaBix
If no shipping information is available or your delivery is delayed, please contact LaLaBix directly.
3. Let us know you haven’t received your order
- Login to your account on Tabby’s app.
- Tap on the ‘My payments’ tab.
- Find and tap the order you haven’t received.
- Tap ‘Need help with your order?
- Choose ‘My order is not delivered’ and contact us.